Our Family Enterprise is a full-service 3PL company that provides end-to-end solutions for your ecommerce business. We offer inventory management, order management, shipping and returns, marketing, brand customization, and product protection. Our advanced technology makes it easy to integrate your existing shopping cart with our platform for fast and easy shipping.
OFE’s warehouse is conveniently located in Mooresville, North Carolina. It is a state of the art facility with interior and exterior security.
OFE is here to make your life easier–and that includes getting started. The initial step would be to request a quote or schedule a consultation with an OFE. From there, the processing time may vary depending on your business size and the complexity of your requirements. However, with our easy integration process, we aim to make the process as seamless as possible.
To see a full list of supported ecommerce platforms, be sure to visit our integrations page.
Yes, OFE is registered with The Food & Drug Administration (FDA) to hold and distribute cosmetics and dietary supplements according to the requirements of FDA 21 CFR.
We have multiple channels of communication to ensure that you and your customers receive the support they need, whenever they need it. For business account questions or concerns, contact us at (704) 775-8200 or info@ofefulfillment.com.
In order to ensure that your customers receive the support they need, our fulfillment services include handling customer issues on your behalf. OFE’s customer service team is available to your customers 7 days a week via text, email, or telephone. For customer concerns, please contact us at (704) 775-8200 or info@ofefulfillment.com.
Yes! As part of our full-service fulfillment services, our team will take care of returns and exchanges. Not only will we handle the shipping part of it, we will actually handle communication with the customer to ensure satisfaction. You tell us your terms and conditions for returns, and we will do the rest.
When calculating shipping prices, our platform utilizes smart order routing to ensure optimal order fulfillment based on preferred carriers, package size, and distance to customer. However, if you want to update shipping prices, offer flat-rate shipping, or even free shipping to customers, you can specify your shipping preferences when setting up your account.
Our preferred method of payment for most accounts is a credit card. However, for larger U.S. accounts, it is possible to set up ACH with pre-approval from our team.
There are no onboarding fees from OFE (outside of your monthly cost), so unless you have to pay cancellation fees from your existing 3PL services, you should not have to worry about high initial costs from our team.
Standard services are charged and invoiced monthly via email or paper bill.
Your monthly pricing is based on a 15% commission on retail pricing per unit.
Discounted shipping rates and customized packaging costs are billed as a pass through.
